Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Email us ([email protected]) your reason of return with the order id and screenshot of payment.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 10 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged or have size issue. If you need to exchange it for the same item, send us an email at {[email protected]}.

Shipping

• Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
• The Jacket Store provides Free shipping charges for all orders.
• You can track your order once it has been dispatched from our warehouse. An email notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ and then clicking on ‘Track Order’.
• For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund which will reflect within 24-48 hours of initiation.

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.